How a quick fix skyrocketed VA.gov satisfaction scores
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The U.S. Digital Services and the Department of Veterans Affairs launched an effort in March 2018 to redesign and streamline the VA.gov site. They didn’t change much actual content, but instead reorganized and reframed web pages to make it easier for veterans to find the information they needed.
The project was completed in November 2018, and customer satisfaction with the altered web pages increased over 20 points in the months that followed.
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The satisfaction went from a 55 to a 67 essentially overnight by providing customization, plain language, one version of any of the content or one version of the tool people were trying to get to, and overall people were much, much happier,” Chris Johnston, product manager of digital service at VA, told Federal Times.
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How was it that I had never heard of burn pits? Certainly these open-air trash fires, which were everywhere in Iraq and Afghanistan during the conflicts in those countries, had been written about, been the subject of lawsuits and been blamed for sickening scores, if not hundreds of veterans, of those wars
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The state's Veterans Affairs Committee will hear how, toward the end of his life, a World War II veteran became at risk of losing state aid due to a benefit he received from the Department of Veterans Affairs.
The daughter of Herbert Schacht, who died in August 2017, plans to testify Thursday before the committee during a public hearing in Hartford in support of a bill that would prevent others from experiencing the stress her family underwent.
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The Departments of Defense and Veterans Affairs are still trying to figure out how to best align their agencies’ respective plans to create a common Cerner electronic health record system. Speaking on Wednesday at the HIMSS19 conference in Orlando, DoD and VA program officials said coordinating their activities to ensure interoperable EHR systems
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